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Future of Six Sigma - Different Viewpoints

Since its introduction in the 1990's, 6-Sigma has become the buzzword in both the manufacturing and service industries. The various methodologies used in 6-Sigma are based on a disciplined and data driven approach that help in eliminating defects and achieving near perfection by restricting the number of possible defects to less than 3.4 defects per million. The methodologies are effective in managing business processes of both the manufacturing and service industries. In manufacturing industries, the concepts and methodologies are used for reducing the number of defects whereas in service industries, they are used mainly for reducing transactional errors.

Although many companies have been successful in reducing the number of defects through Six Sigma projects, the arguments raised against the efficacy of 6-Sigma in all aspects of business processes still do not seem to die down. Some management experts think that Six Sigma is inherently flawed, as it does not take into account the flaws that might be present in the system itself. They are of the opinion that the analytical and statistical tools used in 6-Sigma only expose flaws in the execution and do not account for a process that itself is riddled with defects.

Supporters of Six Sigma offer a different viewpoint. According to them, quality management tools such as Total Quality Management (TQM) and 6-Sigma are conceptually quite similar except for their labels. Business organizations may use any of these for improving overall quality. However, they often give preference to 6-Sigma as they believe that Six Sigma is more than just a process improvement program and is based on concepts that focus on continuous quality improvements. They have the opinion that 6-Sigma concepts combine statistical measurement tools with contemporary management techniques for achieving extraordinary results.

The Limited Use Of Six Sigma

6-Sigma gained prominence as an effective quality improvement technique after it was successfully implemented in Motorola. Since then, many large organizations have implemented 6-Sigma programs and improved the quality of manufactured goods or services rendered. However, the full potential of 6-Sigma has not been realized so far because many competent small to medium level enterprises have still not implemented Six Sigma programs. These enterprises have all the resources to implement such programs, but are often wary of the final certification, as they believe that it is meant only for large organizations. These companies often do not realize that 6-Sigma delivers the same benefits to both large as well as small business enterprises. The only difference may be in the volume of goods manufactured or services rendered.

The Future Of Six Sigma

6-Sigma may appear similar to other quality management tools such as TQM or Kaizen Events, but in reality, it is quite different. Other quality management programs often reach a stage after which no further quality improvements can be made. 6-Sigma, on the other hand, is different as it focuses on taking quality improvement processes to the next level. This means that 6-Sigma has the potential to outlast other quality management programs in the future.

The scope of 6-Sigma is also much broader than other quality management programs as it can be applied to every business process of an organization. The future is bright for 6-Sigma programs with the growing awareness in small and medium enterprises about the potential benefits that can be derived from implementing such programs.

Tony Jacowski
The MBA Journal
28 Nov 2006

Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.

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The Real Value Of Strategic Planning

I know some of you are so involved in fighting fires that you believe there isn’t time to develop a strategic plan. Some of you may consider long term planning a waste of time. Some believe long term planning is what you are going to do after lunch and some may even believe there is no value in strategic planning because as the owner/CEO you know what it takes to be successful and all your employees need to do is listen to you.

Hello, you may be wrong! You may need to join this century. Times have changed, leadership has evolved. The days of the “Lone Wolf” leader at the top who dominates with power are gone. Successful privately held organizations have gone through the leadership evolutionary process. They understand that today’s leader must create change in the organization to meet the needs of their customers, to meet the needs of their employees and to meet the needs of their vendor partners. It involves a particular life cycle change.

Strategic Planning is a Platform for Change

Strategic planning is a key process that adjusts an organization's direction in response to a changing environment. It supports the fundamental decisions and actions that shape and guide an organization. A sound strategic plan can help define and focus a distributor's efforts to move the company in the right direction, using the best methods.

Show Me the Value

I cannot emphasize enough that the true value of a strategic plan is not in the document itself. It is in the process of creating it, involving many of your employees from the bottom up. This empowers them to be more effective and better-informed leaders, managers and decision makers. Creating a culture that embraces empowerment and working together as a team is probably the most effective way to create success. The more people work together and take ownership of the long term objectives the more unity and teamwork become a direct route to success.

Time after time I am told by prior clients that the real value they received from the strategic planning process was in the personal development of the strategy team members and the involvement of the entire company working together as a team in a team atmosphere. The results seemed almost automatic.

You are Handicapped Without Unity, a Common Shared Vision and Ownership of the Plan

Strategic planning creates a team culture that is necessary for success. Working together effectively is not automatic. It takes a specific effort and the development of a culture that is supported by executive management. Shared experiences create unity and value. Knowledge transfer is essential for an organization to grow. Without knowledge transfer and the sharing of the planning experience it is difficult for the group to share the vision and work toward common goals. More importantly, without the strategic planning experience it is much more difficult for employees to function together in such a manner that brings out the best in each other and the entire management team.

Create a Dynamic Force

It is not a natural occurrence for employees to stop thinking of each other as competitors and start working as a team. It is much more difficult to accomplish than it sounds. However, it is a natural by-product of the strategic planning process itself. More importantly, it fills a vital need if you want to create or maintain competitive advantage in your business.

The Strategic Planning Value Includes:

1. More direct success in executing action plans and initiatives. Ownership of action items are imperative with timelines and defined desired results allowing the team to tackle more complex projects more efficiently than just individual managers.

2. The strategic planning process allows the development of more creative solutions because it leverages the creativity and innovation of all the strategy team members. When team members bounce ideas off of each other, they arrive at solutions that may never have emerged alone. Seeing things from different perspectives is invaluable when it comes to personal leadership development.

3. Commitment to ideas and plans become an exciting part of the process as employees take ownership of the initiatives. When employees are involved in a project from the start, they are more likely to be committed to the ideals it represents. They also develop the unique ability to pass that excitement, that commitment and that ownership on to the entire organization.

4. Strategic planning utilizing CEO Strategists proprietary team process that starts with the Owners/CEO End Game and empowers the team to develop the roadmap without being intimidated by the presence of the CEO creates empowerment throughout the group that encompasses focus, process, discipline and accountability for the achievement of the “End Game – Vision for the Future.” That ownership not only challenges the team to be creative but it releases discretionary energy throughout the organization.

5. Strategic planning activities motivate your employees to deliver their very best effort on behalf of the company. The fundamental benefit of the planning process includes the development of the following:

• A framework and a clearly defined direction with unified support
• A clear vision and purpose owned by all employees
• Enhanced employee commitment to the firm and its goals
• A set of priorities that matches company resources
• A trend analysis that generates the confidence to take risks
• Accountability built in to a control process

Contact Rick below if you need help or want to discuss your strategic planning process. You can also request a complimentary copy of an internal pre-strategy survey.

Rick Johnson
18 June 2007

http://www.ceostrategist.com – Sign up to receive “The Howl” a free monthly newsletter that addresses real world industry issues. – Straight talk about today’s issues. Rick Johnson, expert speaker, wholesale distribution’s “Leadership Strategist”, founder of CEO Strategist, LLC a firm that helps clients create and maintain competitive advantage. Need a speaker for your next event, E-mail rick@ceostrategist.com Don’t forget to check out the Lead Wolf Series that can help you put more profit into your business. E-mail for your special Howl discount order form. Get the CEO Strategist Interview Guide and Conducting an Effective Sales Training Session Guide just for signing up for “The Howl”. Don’t forget to check out the Lead Wolf Series that can help you put more profit into your business. E-mail for your special Howl discount order form.