Articles on Communication Matters:

Business Communications 101

Trying to make your office communications more efficient? Have you experimented with software that puts pop up notes on the computer for no one to see or worse everyone sees, pagers that vibrate but don’t give you a clue as to why, loudspeakers with annoying feedback, or that are left on to expose some embarrassing conversations.

Have you tried wireless? Yes, two way wireless radio communications. More business today now the value of efficient and timely communication system. With two way radios, communication becomes effortless, affordable and exact with no guessing.

One day I was in a local hardware store searching for particular parts for my lamp, I was approached by a young man asking if I needed assistance. When I described the part I was looking for he reached up to collar and pressed a small PTT (push to talk) switch and he asked we the lamp part was located, through an earpiece attached to the radio, someone answered him, silent to me, he immediately said “they’re located in idle 4”. Only a few short steps later he changed direction and said “no they’re in isle 5 now”. He had indicated to me that someone else just told him they were moved the other day to idle 5. I would have never found them in this location. Three people just help me out without any effort on their part. I approached the counter to purchase the part, and I know this has happened to everyone, no barcode on the part, without hesitation the young lady pressed her PTT switch and asked for price on the part and within seconds someone replied and I was on my way.

This Customer Service working at its best when four employees can assist me with a purchase of a lamp part without any delay or distraction of their duties. Cost effective, yes, they just made a quick sale and a repeat customer. This is only one of many examples of how two way radios save the day for the employee and the customer.

Offices that have roaming employees like Dental, Chiropractic or small retail shops that benefit by the time saved looking for each other. Employees can stay put and assist customer or continue working and still locate someone else with a push of a button.

It makes the business look smart, efficient and organized. The two way radios have become the tools of the trade for many employees, Although, they may complain about the extra gear at first but, when they realized their job has become easier and more efficient they except the tool as part of the trade.

Every business has different requirements and there’s a large variety of product to meet their needs. For 10 years Hitech Wireless provided consulting, sales and service to businesses for their wireless communication needs. They offer a large selection of two way radios and wireless communications device for small and medium sized businesses. Hitech Wireless is located in beautiful Scottsdale, AZ and can be reached online at http://www.hitechwireless.com or call toll free 888-511-5162.

Hitech Wireless
09 June 2007

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Taking and Giving Criticism Gracefully

One of the hardest things to do is to take criticism well. I am halfway through my lifespan and it's still an art I haven't mastered. Sometimes I get so prickly that I think I'm hearing criticism when the other person is actually making a suggestion.

Often, what hits a nerve need not be about anything important. It could be the way I paired my outfit that day, the movie I chose, or an unflattering comment about my country which gets me all hot and bothered.

If I'm having a bad day, the slightest negative remark can trigger Krakatoa.

But having a thick skin can be an asset if one wants to grow, professionally as well as personally. After all, nobody's perfect. We all make mistakes, and will not learn if they are not pointed out.

If you are in the frontline, as a jounalist, health care worker or anyone in the service industry, you are constantly scrutinised and not always flatteringly.

Even if you are not, you can expect to be criticised by your boss, your subordinates, your family and friends. In fact, I think many of us are unwilling to criticise our friends - to  their detriment.

So how does one take criticism gracefully?

The first reaction, apparently, should be no reaction. In the words of one psychologist, sit back and take it all in. If you react too quickly, it might be angry and defensive which could in turn lead to an equally sharp counter-reaction. Before you know it, it has escalated into an argument.

So keep your counsel and give yourself a few days to sulk. Then ask yourself: What about the criticism was true? Have I heard it before? What would it cost me to change?

Psychologists advise focussing on the message rather than the messenger, which can be distracting. After all, you might find the message is a valid one. It may be that the problem is with the person criticising you.

Equally challenging, I find, is how to deliver criticism. In many instances, people are unable to seperate the offence from the offender.

I see this a lot on internet forums. If there is an opinion people disagree with, the tendency is to insult the person who made it instead of taking the issue with the argument itself.

Emotional finger-pointing is not constructive. But how does one deliver criticism garcefully?

Try to pair a negative statement with a positive one. Focus on the behaviour, not the motivations (don't get personal). If you can, offer concrete solutions. And do not withdraw your support or friendship in the process.

Sometimes I wonder if I'm overly sensitive to criticism because I grew up in a society which views it as a sign of failure. I don't think it's healthy to see it that way. One should have the self-esteem to take knocks in one's stride.

Sharon Loh
Singapore
23 June 2007